Exciting new opportunity to be part of Hotel Chocolat's growing Marketing team!

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The Role

Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand, and we’re now expanding into new product categories, new sales channels and new markets in the USA, Japan and beyond! To support our ambitious growth plans we have an exciting new opportunity for an Editorial and Content Manager to join our Marketing team. This is a permanent opportunity and includes:

  • Competitive annual salary
  • Flexible working schedule
  • Flexible location – 1 day a week based at our Head Office in Royston, Hertfordshire & the remaining time either spent at home or in the office at your choosing

As Editorial and Content Manager you will be responsible for leading the brand content strategy, plan and hands-on execution to deliver the brand narrative and reposition us as a lifestyle brand, both self-generating content and using external creators, such as influencers or talent. You will be able to write and create long form editorial content (e.g. brand stories, interviews, articles etc) as well as commission video content to support. You will also lead the collaborations, commissions and co-creation of content with external talent. As our brand guardian, you will own the Brand Book and run brand/tone of voice development and review sessions.


  • Lead the overall content strategy and develop a multichannel content plan, working closely with channels (especially acquisition, digital and organic social) to ensure content that is created is amplified and activated to deliver comms goals.
  • Identify opportunities for unique content to differentiate our brand grounded in our core values of authenticity, originality and ethics.
  • Responsible for prioritising, producing and publishing content, writing, editing, and proofreading, as well as creating video content.
  • Curate and write articles and long form content for use in owned and earned channels, telling our compelling stories through content.
  • Responsible for co-creating (with other teams and our Founder) and writing our in-house magazines and customer newsletters.
  • Define the approach for working for external talent /partners/celebs inc. influencers to meet the brand goals. Identify and liaise with relevant talent (possibly via an agency), negotiating rates for content, and ensuring the relevant agreements are in place. Co-create content with these parties and ensure a plan is agreed to maximise content coverage and KPIs.
  • Define and measure KPIs for content to inform optimisation and maximise its usage across channels.
  • Act as brand guardian owning the Hotel Chocolat Brand Book, aligning brand tone of voice across all internally produced comms and external content creation (e.g. influencers)


  • Strong writing skills to tell stories, especially long form like articles
  • Experience in publishing/content PR
  • Experience in co-creating content with influencers/talent and running talent programmes with external content creators
  • Demonstrable content experience across written and digital formats


  • Experience in measuring the success of content
  • Managing brand guardianship working across multiple teams to ensure brand consistency
  • Previous experience developing content for a premium household brand
  • Contract and fee negotiations with influencers

  WORKING AT HOTEL CHOCOLAT You’ll play a vital role within a constantly evolving company, in a friendly and energetic workplace. Every single person who works for us has the opportunity to study for our highly respected Chocolate Diploma. Staff perks include an unlimited 50% discount on all our products, as well as 70% off the rate card price for you and your guests when you stay at the Hotel Chocolat – our hideaway on the paradise island of Saint Lucia, set among the cocoa trees of our historic Rabot Estate. At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Be kind. This People Pledge is underpinned by our values of Originality, Authenticity and Ethics. We encourage new ideas and fresh thinking and for each of you to bring your ORIGINALITY to work. We want you to be your AUTHENTIC self – and feel comfortable to share your differences, and what makes you unique.  Our commitment to being an ETHICAL business means we have a deep sense of fairness when it comes to the way we treat one another. This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans.  We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves and where all of our differences are celebrated.   

Key Skills

Brand Guardianship Content creation Content strategy editorial PR
Editorial and Content Manager
Hotel Chocolat






Contract Type

Full Time


Editorial and Content Manager
Hotel Chocolat
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Hotel Chocolat
Editorial and Content Manager
Working at Hotel Chocolat

When the very first Hotel Chocolat shop opened its doors to guests in North London in 2004, it was the start of a revolution in British chocolate. Two entrepreneurs, Angus Thirlwell and Peter Harris, were on a mission to make chocolate exciting again!

Since then, Hotel Chocolat has grown into one of the UK’s most loved chocolate brands!

Today we have 126 stores in the UK, as well as cafés, restaurants, outlets, and factory stores. Internationally we have our very own hotel on our working cacao farm in the Caribbean, and we have expanded into new markets in the USA, Japan and beyond!

Company Perks and Benefits

Some of the perks that employees at this company enjoy
Flexible Time
Flexible Working

Carve out time for your kids, side-hustles or volunteering projects.

Work from Home
Work From Home

Stay flexible with regular or occasional remote working.

Free Food

Subsidised or free food at the office to keep you healthy and happy.


Free parking if you need to drive to the office.

Company Bonus

Share in the company's success with a company bonus program.

Life Insurance
Life insurance

Peace of mind with company-paid life insurance.

Casual Shirt
Casual Dress Code

No heels unless you want to. Come to work however you feel comfortable.


Take time out of your work to contribute to the community.

Medical Insurance
Private Medical Insurance

Get well without worry with private medical insurance.

Office Location

United Kingdom
The Quadrant, Newark Close, Royston SG8 5HL, UK

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