We're looking for an experienced and enthusiastic Social Media expert to join our team of consultants. This is a fantastic opportunity to work in an exciting industry, with amazing customers too!

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The Role

We are looking for a Business Value Consultant to engage with our Mid-Market customers by providing analysis, industry reports and facilitating workshop sessions, in order to align stakeholders and support the investment in our recommended Hootsuite solutions. You will collaborate with Account Executives, Customer Success Managers, and Solutions Consultants to strategize on key accounts and deliver compelling client-facing presentations.While based in Hootsuite’s London or Paris office (post COVID-19), you will report to the Senior Manager, Business Value.


  • Act as a trusted advisor to customers and help them to understand the business application of Social Media in key areas such as social channel strategy, social customer care, employee advocacy and social advertising.
  • Facilitate exploratory sessions with social media practitioners and departmental directors to uncover key requirements, challenges and opportunities for Social Media in their business. This includes consultative discussions on the potential ROI of the Hootsuite platform and ecosystem
  • Facilitate selected customer workshops on social media strategy, employee advocacy and social customer care in order to provide guidance, support and to enrich the deeper business value of our partnership
  • Use creative tools and techniques such as storytelling, whiteboarding, theatre, and multimedia to deliver concise, compelling, value-based presentations to a typical audience of social media leaders and departmental directors
  • Provide Sales and Customer Success colleagues with industry insights, subject-matter expertise and strategic guidance to help develop customer account strategies
  • Use information gathered from discussion sessions and workshops to identify and provide justification for customer expansion opportunities, leading to bigger deals and more complex technology solutions for customer


  • Considerable experience as a social media practitioner or as a social media/digital marketing analyst client-side or agency-side.
  • Detailed understanding of the business application of social media.
  • Experienced presenting to business directors, with strong facilitation and enablement skills and an expertise in storytelling.
  • Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
  • Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
  • Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
  • Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
  • Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects \
  • Self Development: is personally committed to, and actively works to continuously improve


  • Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
  • Curious. You are always learning and seeking ways to make things better.
  • Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
  • Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Business Value Consultant







Contract Type

Full Time


Business Value Consultant
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Hootsuite •  
Business Value Consultant
Working at Hootsuite

We’re the global leader in social media management, trusted by more than 18 million customers and employees at over 80% of the Fortune 1000.

We believe in the power of human connection. We created Hootsuite to help people connect on social media and do amazing things together. We connect people with the communities they live in. The teams they work with. The brands they love. The customers who believe in them. And the leaders and visionaries who show them the way forward. We’re building a diverse, inclusive, results-oriented culture, one that encourages people to be who they are and creates an environment where all employees have the
opportunity to excel.

Company Perks and Benefits

Some of the perks that employees at this company enjoy
Flexible Time
Flexible Working

Carve out time for your kids, side-hustles or volunteering projects.

Work from Home
Work From Home

Stay flexible with regular or occasional remote working.

Free Food

Subsidised or free food at the office to keep you healthy and happy.

Life Insurance
Life insurance

Peace of mind with company-paid life insurance.

Casual Shirt
Casual Dress Code

No heels unless you want to. Come to work however you feel comfortable.


Take time out of your work to contribute to the community.

Pet Friendly
Pet Friendly

Bring your furry friend to the office. Paw-some!

Medical Insurance
Private Medical Insurance

Get well without worry with private medical insurance.


Stay healthy at the on-site fitness centre or gym membership benefits.

Dental Insurance

Keep that smile bright with dental insurance.

Healthy Snacks
Healthy Snacks

Free healthy snacks to keep those rumbles away.

Enhanced Parental Leave

Look after a growing family with a generous parental leave policy.

Time Off
Plenty of Time Off

A generous time-off policy helps keep you refreshed and balanced.

Office Location

United Kingdom
90 High Holborn, London, UK GB

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