All about Hotel Chocolat

When the very first Hotel Chocolat shop opened its doors to guests in North London in 2004, it was the start of a revolution in British chocolate. Two entrepreneurs, Angus Thirlwell and Peter Harris, were on a mission to make chocolate exciting again!

Since then, Hotel Chocolat has grown into one of the UK’s most loved chocolate brands!

Today we have 126 stores in the UK, as well as cafés, restaurants, outlets, and factory stores. Internationally we have our very own hotel on our working cacao farm in the Caribbean, and we have expanded into new markets in the USA, Japan and beyond!

HQ Location






OUR MISSION: To Make The Best Chocolat On The Planet! At Hotel Chocolat, we want everyone who works with us to share the world’s love for great chocolate – from the guests in our stores to our passionate staff to the cocoa farmers thriving on our Engaged Ethics programme.

Hotel Chocolat's mission

Our Awards

Ranked as the 14th best retailer to work for in the UK by Retail Week.
Recognised as the 5th Best Food & Drink company to work for in the UK by Best Companies.
Ranked within the UK's 100 Best Large Companies to work for by Best Companies.

Our Campaigns

Our HQ Location

Mint House
Diversity & Inclusion at Hotel Chocolat

At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Be kind. This People Pledge is underpinned by our values of Originality, Authenticity and Ethics. We encourage new ideas and fresh thinking and for each of you to bring your ORIGINALITY to work. We want you to be your AUTHENTIC self – and feel comfortable to share your differences, and what makes you unique. Our commitment to being an ETHICAL business means we have a deep sense of fairness when it comes to the way we treat one another. This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves and where all of our differences are celebrated.

Diversity & Inclusion

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